md77's Privacy Policy
Your personal information is completely safe with us — here you will find a clear explanation of how md77 collects, uses, and protects your data.
1. Introduction and Scope of Policy
md77 ("we", "our", or "platform") is an online casino and betting service operated for players in Bangladesh. This privacy policy explains how we collect, why we collect, how long we store, and how we protect the personal information of users of our website md77.lat.
By registering on or continuing to use our platform, you agree to the terms of this privacy policy. This policy supplements our terms and conditions and should be read together with those terms. This policy applies only to md77.lat and not to third-party websites.
The information provided in this policy will help you make informed decisions. For any questions, please contact us directly.
2. What Information We Collect
md77 collects only the personal information that is necessary for providing services, managing accounts, and meeting legal obligations. We never collect unnecessary information.
Identity Information
- Full name
- Date of birth (for age verification — minimum 21 years)
- National ID or passport number (for KYC verification)
- Gender and nationality
Contact Information
- Email address
- Mobile number (for transaction verification)
- Current address
Financial Information
- bKash, Nagad, Rocket, or Upay mobile number
- Deposit and withdrawal history
- Transaction amount and time
- Wallet balance
Activity Information
- Game play history and betting details
- Login date, time, and IP address
- Device and browser information used
- Click and navigation data on the site
Automatically Collected Information
- Cookies and local storage data
- Referrer URL
- Session duration
- Location information (country and city level only)
Support Information
- Live chat conversation logs
- Email communication records
- Details of complaints and requests
3. Purpose of Using Information
md77 uses the collected information for the specific purposes below. We never sell your information.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login verification, and profile updates | Contractual necessity |
| KYC Verification | Identity and age confirmation (21+) | Legal obligation |
| Financial Transactions | Processing deposits, withdrawals, and bonuses | Contractual necessity |
| Fraud Prevention | Detecting and blocking suspicious activity | Legitimate interest |
| Customer Support | Resolving issues via chat and email | Contractual necessity |
| Responsible Gaming | Monitoring play behavior and helping set limits | Legitimate interest |
| Technical Improvement | Improving site performance and user experience | Legitimate interest |
| Promotional Communications | Notifications about offers and bonuses (with your permission) | Consent |
4. Cookies and Tracking
md77 uses cookies to keep the website functioning properly. Cookies are small text files stored in your browser that help remember your preferences and session information.
We use three types of cookies:
- Essential Cookies: For login sessions, security tokens, and basic site functionality — these cannot be turned off.
- Functional Cookies: To remember your language preferences and personalized settings.
- Analytics Cookies: To understand which parts of the site are used most — aggregated and anonymous data only.
You can turn off non-essential cookies from your browser settings. However, some features may not work properly as a result. We do not use cookies from any third-party advertising networks.
5. Information Sharing and Third Parties
md77 never sells your personal information or shares it with unrelated third parties. However, limited information may be shared in specific circumstances:
Payment Processors
The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay (mobile number and amount) is shared with these service providers. Their own privacy policies apply.
Game Software Providers
Software providers such as Pragmatic Play, JILI, PG Soft, and Spribe may see a portion of gameplay data — however, this does not include your identity or financial information.
Legal Authorities
In the case of court orders, investigations, or legal obligations, specific information may be provided to the relevant authorities. We will inform you to the extent possible in such cases.
Technical Service Providers
Selected technology partners providing server hosting, cybersecurity, and technical support may have limited access to operational data — they operate under strict confidentiality agreements.
6. Information Security Measures
md77 has adopted industry-standard technical and organizational measures to keep your personal and financial information secure.
- SSL Encryption (SSL/TLS): All data transfers between your browser and our server are secured with 256-bit encryption. You can confirm this by looking for the padlock icon in the address bar.
- Password Hashing: Your password is never stored directly — only a strong cryptographic hash is kept.
- Firewall and Intrusion Detection: Our servers are protected by multiple layers of firewalls and real-time intrusion detection systems.
- Two-Factor Authentication (2FA): An additional verification process applies for important account changes and large withdrawals.
- Access Control: Only authorized staff access your data for specific needs — every access is logged.
- Regular Security Audits: Our systems undergo regular security checks and vulnerability testing.
Please keep in mind that complete security on the internet cannot be guaranteed. It is your own responsibility to keep your account password confidential and avoid logging in on unfamiliar devices.
7. Information Retention Period
md77 does not keep your information longer than necessary. The approximate retention periods for different types of information are given below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account and identity information | 5 years after account closure | Legal obligations and potential dispute resolution |
| Financial transaction records | 7 years from the date of transaction | Financial regulations and audit requirements |
| Gameplay history | While account is active + 2 years | Dispute resolution and responsible gaming monitoring |
| Support chat logs | 3 years | Service quality improvement and dispute evidence |
| Cookies and session data | 30 days to 1 year | Varies by cookie type |
| Marketing consent records | Consent withdrawal + 3 years | For proof of consent |
After the set period, data is securely deleted or anonymized. Anonymized data can no longer identify you and may be used for improving our services.
8. Your Rights
md77 believes that you have full rights over your own data. We support the following rights:
Right to Access Information
You can request to know what information we are storing about you. We will respond within 30 days.
Right to Correction
If any of your information is incorrect, you can request a correction. We will update it as soon as possible.
Right to Erasure
In certain circumstances, you can request that your information be deleted — except for data retained due to legal obligations.
Right to Object to Processing
You can object to the use of your data for marketing or profit-driven purposes. We will respect that.
Right to Portability
You can request a copy of your data in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
To exercise these rights, please contact our support team via live chat or email ([email protected]). We will process your request after verifying your identity.
Please note that some rights may not apply in full in certain circumstances — for example, data retained due to legal obligations cannot be deleted.
9. Protection of Minors
md77 strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from any minor.
Date of birth is verified at the time of registration, and additional documents may be requested in suspicious cases. If we find that a minor has registered, that account will be immediately closed and all associated data will be deleted.
We have put in place various technical measures to raise awareness among guardians regarding minors' accounts. You can find more details on the Responsible Gaming page.
10. International Data Transfer
As md77 is an international platform, some of your data may be processed or stored on servers outside Bangladesh. For such transfers, we ensure that:
- Adequate data protection measures are in place in the destination country.
- Data processing agreements are signed with third-party service providers.
- Transferred data is protected with the same standard of encryption and security.
- Only the minimum necessary information is transferred.
Our technical infrastructure and game software providers' servers may be located in various countries. However, the protection standards mentioned in this policy apply everywhere.
11. Changes and Updates to the Policy
md77 reserves the right to amend this privacy policy as needed. The policy may change due to service updates, addition of new technologies, or legal requirements.
For significant changes, we will:
- Display a special notice on the website.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
If you continue using md77 after changes are made, you will be considered to have accepted the new policy. Therefore, it is advisable to review this page regularly.
12. Contact Us
If you have any questions, requests, or concerns regarding this privacy policy or your information, please contact us. Our support team is available in Bengali 24/7.
Your Privacy Is Our Responsibility
To request access, correction, or deletion of your information, please speak directly with our support team. We will respond within 30 days.
Live Chat
24/7 support in Bengali
For more information, visit our FAQ page or Responsible Gaming page.